Refund Policy
Last updated: October 2026
Every Dallkaf piece is painted by hand on a real shell, and no two are alike. That shapes how returns work here, so please read this before you order.
Check your piece before you pay
All orders are cash on delivery. You are welcome to inspect the parcel with the courier before you pay. If something is clearly wrong at that point, you can refuse the delivery and you pay nothing.
Damaged or wrong pieces
If your piece arrives damaged, or it is not the piece or option you ordered, it is on us:
- Email hello@dallkaf.com within 48 hours of delivery with your order number and photos of the piece and its packaging.
- We will reply within two working days.
- We will replace it with a piece of equal value, or refund you in full, whichever you prefer. If we need the piece back, we arrange and pay for the collection.
Change of mind
Because each piece is one of a kind, we do not accept returns for a change of mind on pieces that arrive as described.
Natural variation
Shells are natural objects and every piece is painted by hand. Small differences in shape, texture, and tone from the photos are part of the work, not a defect.
Custom commissions
Commissioned and made-to-order pieces are made for you to an agreed brief, so they cannot be returned unless they arrive damaged or do not match what we agreed in writing.
How refunds are paid
Since orders are paid in cash, approved refunds are paid back by bank transfer, mobile wallet, or cash at our studio in Mohandessin, Cairo. We will agree the method with you and pay within 7 working days of approving the refund.
Your legal rights
Nothing in this policy limits any rights you have under Egyptian consumer protection law.